Citroën Ensure offers you a host of best-in-class solutions. Our insurance products promise you a hassle-free claims experience.
Usage Based Insurance (UBI) or Telematics Insurance rewards vehicle owners for safe & responsible driving throughout the policy tenure, this will encourage safe and responsible driving thereby reducing accidents.
Drivers with better scoring will be able to save on Insurance renewal premiums
Usage Based Insurance
We have crafted special packages for you which give your Citroën enhanced protection and ensure that you can keep it in pristine condition.
What we offer
- Comprehensive Insurance Cover for your Car
- One-Stop-Shop Solutions
- A Seamless Personalised Experience
- Transparent Claim Settlement
- Quality Repairs at Citroën Dealerships
- Unique Add-On covers
Offerings
With Citroën Ensure protection, we makes sure that you can keep your Citroën fully insured against any unwanted incident.
Plans
Plans
We bring to you some unique insurance add-on covers from our partners that give you Citroën ensure protection.
Fuel Adulteration covers damages that occur during the vehicle’s engine repair due to adulterated fuel.
In case the approved repair for your Citroën vehicle takes time, daily conveyance allowance will be paid in case of a delay.
Special Products
Special Products
As a member of the Citroën family, you can count on us for support should you meet with an accident. We ensure your claims process is seamless and hassle-free. And we’re always just a phone call away.
In the event of an accident, please contact your nearest Citroën dealership or call us on our toll-free number 18002671000, to initiate a claim.
Claims Process
Our helpline is always the first place to reach us if you have any comments or feedback.
| Contact Details | Timing (Monday – Saturday) | Name and Address: |
| 18002671000 | 9:00am – 7:00pm | STELLANTIS AUTOMOBILES INDIA PRIVATE LIMITED, Adhigattur Village, Kadambathur P.O., Tiruvallur, Tamil Nadu, 631203. |
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
| S.No | Name of Product | Basic detail as a hover (Sample info only) |
|---|---|---|
| 1 | Comprehensive Insurance | Covers accidental damage to the body parts of car and any third party losses |
Individual Add Ons |
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| 1 | Zero Depreciation |
Covers depreciation on the body parts of the car during approved accidental repairs |
| 2 | Engine Protect | Covers loss to engine and gearbox due to water ingression or leakage of lubricants, oil, cool ant etc. along with consequential losses |
| 3 | Vehicle Replacement | Covers the current ex-showroom/invoice price of the vehicle, RTO and Registration Charges and Gross Insurance Premium in case of theft or constructive total loss of the vehicle |
| 4 | Key Protect | Covers repair/replacement of the car keys and/ lock set including labour charges upon the occurrence of theft/burglary/loss/damage |
| 5 | Rim & Tyre Cover | Covers rim damage and tyre bursts/cuts of the tyre along with labour charges |
| 6 | Consumables & Rodent | Covers consumables and rodent bite claims during approved accidental repairs |
| 7 | Personal belongings | Covers personal belongings in case of theft/burglary |
| 8 | Fuel Adulteration | Coverage of the damages paid on engine repair or replacement due to adulterated fuel |
| 9 | Daily Conveyance Benefit | Per day cash benefit for a maximum duration opted while the vehicle is under repairs for longer duration |
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
How it works
- In case your car meets with an accident, you will be eligible for a daily conveyance benefit that meets your everyday mobility needs, as per the terms and conditions of your policy.
- Once confirmation is provided by the dealer workshop team, daily cash conveyance will be paid by the insurer as per the terms and conditions of your policy.
Note: There is a limit to the number of days for which the daily conveyance benefit will be provided. Please contact your dealer for more information.
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
PLANS AT A GLANCE
| Covers | Silver | Gold | Platinum |
| Zero Depreciation + Tyre + Rim + Consumables + Key Lock + Rodents + Engine |
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| Silver Plan + Vehicle Replacement + Daily Conveyance Benefit |
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| Gold Plan + Fuel Adulteration + Personal Belongings |
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Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
Features and Benefits
- Repair or replacement of the following internal child parts of the engine: engine block, crank shaft and its bearings, connecting rods, piston set, piston rings, cylinder head, cam shaft and its bearings, inlet and exhaust valve, oil seals, packing kits, and oil pump.
- Repair or replacement of the following child parts of the fuel system: fuel pump, high-pressure pump, injectors, and common rails (low and high pressure).
- Covers the labour cost of overhauling the damaged engine and/or the fuel system.
- Covers the cost of the engine oil in case an engine flush is required.
- Covers the cost of testing the fuel to determine if adulterated fuel was used.
How it works
Claims made under ‘Damage to engine arising out of use of adulterated fuel’ would be admissible if:
- Claims made under ‘Damage to engine arising out of use of adulterated fuel’ would be admissible if:.
- There is evidence that the insured vehicle was damaged due to fuel adulteration.
- The loss or damage is not covered under your Motor Insurance policy.
- In the case of an unforeseen event, you must immediately (within 24 hours) inform us of the event and share all the necessary details, by sending a written notice or by calling our toll-free number.
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
In the event of an accident, please contact your nearest Citroën dealership or call us on our toll-free number 1800 267 1000 to initiate a claim.
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
- User’s driving data is collected after consent of the user and a driving score is determined
- Driver Scoring is provided by Insurance company based on their internal parameters
- Scorings & driving tips can be viewed by Vehicle owner on My Citroen Connect App
- UBI will be available for all Citroen connected vehicles (EC3, C3 Shine & C3 Aircross)
- UBI subscription can be done at the time of vehicle purchase at the dealership
- UBI can also be activated through My Citroen Connect App within first 6 months of vehicle purchase
USAGE BASED INSURANCE FEATURES
| Score | Tenatative Renewal OD Disc | Additional Discount | Final Discount | 2nd Year | 3rd Year | 4th Year | 5th Year |
|---|---|---|---|---|---|---|---|
| 0 to 3 | 50% | 0.00% | 50.00% | 15,596 | 14,679 | 12,844 | 11,009 |
| > 3 to 5 | 50% | 0.00% | 50.00% | 15,596 | 14,679 | 12,844 | 11,009 |
| > 5 to 6 | 50% | 2.00% | 51.00% | 15,284 | 14,385 | 12,587 | 10,789 |
| > 6 to 7 | 50% | 5.00% | 52.50% | 14,816 | 13,945 | 12,202 | 10,459 |
| > 7 to 8 | 50% | 7.00% | 53.50% | 14,504 | 13,651 | 11,945 | 10,238 |
| > 8 to 10 | 50% | 10.00% | 55.00% | 14,036 | 13,211 | 11,559 | 9,908 |
| Net customer benefit each year (INR) | 1,560 | 1,468 | 1,284 | 1,101 | |||
| Total customer benefit (INR) | 5413 | ||||||
*Disclaimer
This is a representative illustartion considering Ë-C3 Live variant for own damage premium benefits only. the own damage premium values are indicative and actual premuim values may differ. base own damage discount will be as offered by partner Insurance company.
Customer benefit Illustration summary
- Subscription Fees: Year 1 Free, Year 2 INR 100/-, Year 3 INR 100/-, Year 4 INR 100/-, Year 5 INR 100/-
- Assuming Customer maintains a driving score of 8/10, the benefit (discount) in Year 2,3,4,5 is INR 1560/-, 1468/-, 1284/-, 1101/- respectively
- Summary: in a 5 year duration, by subscribing to UBI and maintaining a driving score of 8/10
- Customer Pays: INR 400/-
- Approx Customer Benefits: INR 5400/-
- Usage Based Insurance (UBI) program rewards vehicle owners for safe and responsible driving throughout the policy tenure
- User’s driving data such as the distance driven, vehicle speed, events such as hard-braking, harsh acceleration, etc. are collected and a driving score is determined
- Based on the high/good driving score, additional discount is offered at the time of insurance renewal
- Based on the driving score, insurance company could provide additional discount on insurance premium during renewal. The discount with UBI (by Insurer) is in addition to the usual discount that dealer may provide during renewal
- While a vehicle owner opts in for UBI at the time of vehicle purchase, the benefits through UBI program apply during insurance renewal in the subsequent year
- Customers buying Citroen connected cars (currently EC3 & C3 Shine) and taking insurance of ICICI Lombard from Citroen dealer
- Vehicle owners who purchase/renew insurance outside of Citroen dealership are not eligible for the program
- First Year is complimentary, customer does not need to pay any extra charges/signing fee for UBI
- For continuing using UBI from 2nd year onwards, vehicle owners must pay a nominal fee of Rs One Hundred (Rs. 100/-) annually
- For opting for UBI program - vehicle owner must provide their consent for sharing driving data with insurance company
- Consent for data sharing could be provided at dealership during vehicle purchase or through the UBI option in My Citroen Connect app
- Vehicle owners who have not opted for UBI during vehicle purchase can opt in for UBI within a duration 6 months from vehicle purchase date only through the My Citroen Connect app
- Also, vehicle owners can opt for UBI at the time of insurance renewals in subsequent years
- In case user doesn’t renew UBI, it is considered that user has opted-out of UBI
User consent is mandatory since user’s driving data is shared with the insurance company for determining driving score
- Citroen UBI service collects user’s driving data and shares it with the insurance company. The insurer processes the driving data based on an internal algorithm and provides the driving score
- Vehicle owner can view the driving score in My Citroen Connect mobile App. Additionally, the app also provides driving tips on how to optimize the driving behavior
- Vehicle owner can monitor the driving score regularly and improve his/her driving behavior
- While renewing the vehicle insurance, the insurer can provide additional discount based on the driving score
- Driving data such as the distance travelled, average speed per trip, count of rash acceleration, hard braking and over speeding is shared with the insurance company
- No other personally identifiable information such as name/email/phone number/vehicle VIN is shared with the insurance company
- Citroen is responsible for collecting the driving data from vehicles. The driving data is shared with the insurance company from which user has purchased the insurance
- The insurance company is responsible for determining the driving score
- UBI service is part of the Connectivity Services offered via My Citroen Connect App
- User can view driving score and driving tips via the “UBI” section in My Citroen Connect App
The UBI model scores a customer based on their driving behavior over a period of minimum six months.
Driving score reflects driving behavior from the day user opted in for UBI. Higher the score better it is.
Frequency of driving doesn’t impact driving score. Score is based on driving behavior hence if vehicle is driven safely, score will be good
City/highway driving doesn’t impact driving score. Score is based on driving behavior hence if vehicle is driven safely, score will be good
In this case, the driving score will be based on an aggregated driving behavior of multiple drivers
- Driving score is based on customer’s driving behavior and is independent of his/her claim behavior. If customer claims, it does not impact his/her score.
- UBI benefits will not be available in case of Third Party or Personal Accident claims.
- Vehicle is sold by customer
- There is a Third Party or Personal Accident claim on the vehicle in the policy period
- Customer does not pay the UBI subscription fee (Rs 100/year) from 2nd year onwards
| BASIC DOCUMENTS - OWN DAMAGE CLAIMS | |
|---|---|
| Claim form duly filled by the Insured | Repair estimate |
| Policy copy | Repair invoice |
| RC Book copy | Towing bill if applicable |
| Driving license copy | NEFT form and cancelled cheque in case of non-cashless claim |
| FIR in case of third-party damage, injury, or death | Satisfaction voucher |
ADDITIONAL DOCUMENTS |
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| THEFT / TOTAL LOSS | MAJOR LOSSES |
| FIR copy | Driver confirmation (arrest memo, chargesheet, etc.) |
| Spot photographs | MLC of driver |
| Owner, user, and witness statements | Toll receipts (in case of outstation case without FIR) |
| Non-traceable report from police | PERSONAL ACCIDENT / DEATH (SELF DRIVER, PASSENGER) |
| Financier statement (in case of hypothecation) | Driver and owner’s driving license |
| NOC and Form 35 from financier | FIR copy |
| Original keys of vehicle | MLC and medical certificate in case of PD and loss of limbs/eyesight |
| Vehicle purchase invoice | Post-mortem report |
| Transfer document Form 29 and 30 in duplicate | Death certificate/Punchnama |
| Form 26 and affidavit if RC stolen with vehicle | Investigation report |
| Neighbour’s statement | Legal heir certificate and NOC from other dependents |
| Last service details | Indemnity bond |
| Subrogation letter | Discharge cum satisfaction voucher |
| NCRB report | |
| 100 No. call details | |
| Indemnity bond | |
Insurance partner
Bajaj Allianz General Insurance Co. Ltd.
